Sign in or 
Location: Reference Survey Questions
Discussion: Even more suggested questions
Category:
Discussion Forum /
General Discussion
Share this
Showing 2 posts
ReneeB |
Even more suggested questions
Mar 4 2008, 3:40 PM EST
1) Where do you provide reference service? (one main desk in library, multiple desks in library, location/desk outside of library, roaming [no desk] in or out of library, online library software [QuestionPoint, other chat?], online non-library software [Facebook, SecondLife, Yahoo Answers, etc])2) Do you have other non-library staff at reference service points? (computing, writing center help, etc) 3) How many reference hours per week are covered by reference librarians? Paraprofessionals? Students? 4) Do students or paraprofessionals work the reference desk solo or only in collaboration with reference librarians? How many hours per week do they work solo? 5) What reference services have you discontinued in the last 10 years? (or five years, or whatever other time period...) 6) What new reference services have you introduced in the last 10 years? What hours are they staffed? And one other suggestion, although not a question for the survey -- it might be useful for us to look at the results of the 2004 and 2008 LibQual surveys across UW System to see satisfaction levels with reference services. I believe a good number of the UWs did LibQual in 2004 and are doing it again this spring... Do you find this valuable? |
MarlysB |
1. RE: Even more suggested questions
Mar 10 2008, 8:59 AM EDT
For anyone who is interested, I wrote an article on common practices in reference desk staffing in medium-sized libraries that will be published in the Journal of Interlibrary Loan, Document Delivery and Electronic Reserve some day (currently delayed because Taylor & Francis bought Haworth). I surveyed over 400 libraries asking about the type of service model, number of questions asked, numbers of staff, variety of service points, types of staff utilized, hours and factors used to make staffing decisions. I have a copy of the article on GBShare, our campus' version of Xythos. If you're interested in reading it, contact me (brunstim@uwgb.edu) and I'll email you a ticket to access the file.
Do you find this valuable?
|
