Location: Reference Survey Questions

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anna.knutson
More Suggested Questions
Mar 4 2008, 1:48 PM EST | Post edited: Mar 4 2008, 1:48 PM EST
1) Should the label of "Reference Desk" be retooled? What do other academic libraries call their "Reference Desk."
2) How many total staff do you have? How many librarians? How many support staff?
3) What is the title and the responsibilities of the individual "in charge" of your Reference Department? Are they the "Head of Reference," "Reference Supervisor," or some other title? How do they delegate responsibilities?
4) How are scheduling conflicts handled for desk coverage? (Vacations, committee meetings, infolit sessions, etc.)
5) How long are desk shifts and how many shifts per week are assigned to staff members/support staff?
6) Who covers the desk? Do you use support staff? Do all librarians on staff provide coverage or only reference librarians?
7) What hours do you have the reference desk staffed? Do you find this valuable?    
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