Wikis

Clark, C. J., & Mason, E. B. (2008). A wiki way of working. Internet Reference Services Quarterly, 13(1), 113-132.

Describes three digital tools used in combination at a small graduate school library: shared server space with read/write permissions for all staff, an online employee schedule that all staff can edit independently, and an editable training and knowledge management wiki.

Ebersbach, A. (2006). Wiki: Web collaboration. Berlin ; New York : Springer.

Frumkin, J. (2005). The Wiki and the digital library. OCLC Systems & Services, 21(1), 18-22.

A look at how collaborative tools, such as Wikis, can be utilized in a digital library environment to facilitate research and collaboration. Three potential applications discussed: knowledge base tool, content management tool, anda tool to empower interactive finding aids.

Glogowski, J., & Steiner, S. (2008). The life of a wiki: How Georgia State University Library's wiki enhances content currency and employee collaboration. Internet Reference Services Quarterly, 13(1), 87-98.

Describes uses of an internal wiki.

Kajewski, M. (2007). Emerging technologies changing our service delivery models. The Electronic Library, 25(4),420 - 429.

Examples of integrating technologies such as blogs, wikis, RSS aggregators, podcasts, vodcasts, web conferencing, and IM into library services and programs in Australian public libraries.Finds that these technologies have increased patrons' interaction with and access to library services and collections. By providing information in various formats these technologies are meeting various and individual requirements, and reflect the increasing demand of services in virtual environments.

Lukasiewicz, A. (2007). Exploring the role of digital academic libraries: Changing student needs demand innovative service approach. Library Review, 56(9),821 - 827

An in-depth discussion of podcasting, wikis, and virtual reference in the context of the academic library.

Payne, J. (2008). Using wikis and blogs to improve collaboration and knowledge sharing. Strategic HR Review, 7(3), 5-12.

This article explores the role of wikis and blogs in supporting collaboration through three case studies.Findings suggest that social software haspotential to help organizations develop collaboration capability, but the bottom-up features that make it attractive to users can also make it unattractive to groups of people with a stake in preserving existing organizational structures. The impact of social software in an organization depends on the nature of the existing hierarchy and bureaucracy, andsocial software can help organizations break down traditional hierarchies that impede collaboration and knowledge sharing.

Welsh, A. (2007).Internal wikis for procedures and training.Online,31(6),26-29.

Case of the wiki as a useful backbone of information from which reports are written,changes in procedures over time are monitored, and colleagues are trained/collaborated with.

Examples

Library Success: A Best Practices Wiki (http://www.libsuccess.org/index.php?title=Main_Page)
Wikipedia (http://www.wikipedia.org/) - see section on wikis too!
Biz Wiki (http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page)
For more see http://del.icio.us/doxie/wikiexamples